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Returns & Refunds

YC9 Sex Dolls

Due to the intimate nature of all our products and Health & Safety Hygiene Standards we ask you to please choose carefully as we are unable to offer an Exchange for Change of Mind.

We encourage you to ask as many questions as you need before committing to your purchase. Your can contact us using the TAB - 'contact uS' on any love doll you are interested in or the 'contact us' icon under Service & Support, located on the bottom right on our website. Alternatively you can email is Michelle directly at: michelle@yourcloudnine.com.au  

We aim to answer all requests within an hour (between 8am - 8pm)

***NEW*** TRY OUR LIVE CHAT - for instant responses! 

We appreciate & understand that this is a large investment and want you to be confident that your money is returning great value.

All of our love dolls are ordered from one of our hand selected & certified manufacturers. We only order sex dolls from manufacturers with production experience greater than 5 years. We are authorised sellers of all sex doll brands and only sell branded sex dolls and not cheap immitations.

Your sex doll will be made to look exactly as pictured & advertised or exactly to your customised requests.

We have sold many hundreds of these dolls and are confident that you will be completely satisfied. Please ask to see some pictures of the other ladies that have been made for us, you will be amazed at how close to the advertised pictures they all are.

This gives us total confidence that your special love doll will arrive as expected.

If you have any concerns or questions, please contact us immediately and we will assist as best we can.

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